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Shipping details
Caution when ordering from third countries, e.g. Switzerland
Shipping times of up to 7 or more business days can be expected to these countries. Unfortunately, we cannot give exact details. Shipments to third countries may also incur customs duties.
For orders with a value of goods over 1000 €, please contact us before ordering. If the value of goods exceeds 1000 €, an export declaration is required for shipping. The cost of this is €45 per package.
Unfortunately, we are not able to carry out this declaration ourselves and therefore have to use a customs agency to charge these costs. It also extends the delivery time.
We can avoid this by splitting the invoice to less than €1000 each.
Please note:
The production times indicated on the product pages are indicative. If you need the goods at short notice for a certain date, please send an inquiry by e-mail. Production and delivery times may be extended due to temporary high capacity utilization.
Express Shipping:
Only within Germany and only on request. In the case of express shipments, we do not accept any liability for negligence on the part of the shipping service providers.
We offer insured shipping via DHL Parcel
Delivery time quoted by DHL, 1-3 working days. Please also note the production times indicated on the product pages.
| Weight | Cost | |
|
bis 0.5 kg bis 1 kg bis 3 kg bis 5 kg bis 10 kg bis 20 kg bis 31,5 kg |
4,90 € 5,90 € 7,90 € 9,90 € 19,90 € 29,90 € 49,90 € |
Caution when ordering from third countries, e.g. Switzerland
Shipping times of up to 7 or more business days can be expected to these countries. Unfortunately, we cannot give exact details. Shipments to third countries may also incur customs duties.
Caution when ordering from third countries, e.g. Switzerland
For orders with a value of goods over 1000 €, please contact us before ordering. If the value of goods exceeds 1000 €, an export declaration is required for shipping. The cost of this is €45 per package.
Unfortunately, we are not able to carry out this declaration ourselves and therefore have to use a customs agency to charge these costs. It also extends the delivery time.
We can avoid this by splitting the invoice to less than €1000 each.
| Weight | Cost |
|
up to 2 kg up to 5 kg up to 10 kg up to 20 kg up to 31,5 kg |
19,90 € 29,90 € 39,90 € 69,90 € 139,90 € |
Information for commercial customers
Delivery is at the expense and risk of the customer. After the parcel has been handed over, we no longer have any influence on the course of the shipment. For example, address changes are then no longer possible. With the shipping notification you will receive an ID for tracking the shipment and if we have an up-to-date e-mail address from you, DHL will also inform you about the status of the shipment. The goods received must be checked by the recipient for completeness and correctness.
Cancellation policy for private consumers
You can revoke your contract within one month without giving reasons in writing (e.g. letter, fax, e-mail) or - if the item is handed over to you before the deadline expires - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfilment of our obligations to provide information pursuant to Section 312c (2) of the German Civil Code (BGB) in conjunction with Section 1 (1), (2) and (4) of the German Civil Code (BGB-InfoV) as well as our obligations pursuant to Section 312e (1) sentence 1 of the German Civil Code (BGB) in conjunction with Section 3 of the German Civil Code (BGB-InfoV). In order to comply with the revocation period, it is sufficient to send the revocation or the item in good time.
The revocation must be addressed to: Return of the goods to:
